This page last updated on January 7, 2009.

           Richard D. Ewing

Employment Objectives

I want to acquire a position of an Insurance professional, where I can utilize my education, experience and customer relations skills, with the opportunity for performance-based advancement.

Educational Background

Nebraska College of Business (NCB)                                           1992/1993

• ANSI Standard COBOL
• ANSI C
• RPG I,II,III
• MASM
• Systems analysis
• Programming logic
• NOVELL networking
• Computer applications (Lotus 123, DBASE, Windows, WordPerfect)

• BAL
• COBOL
• JCL
• BASIC
• Programming logic
• Computer operations

 Experience

Associated Underwriters Inc, Omaha,Nebraska.

Personal Lines Customer Service                    10/2007 to 1/2009

• Performed ALL duties of personal lines customer service for P & C insurance policies.
• Entered policy information into computer using AMS.
• Processed policy changes.
• Answered phones and answered policy and billing questions.
• Processed payments and maintained files.
• Worked with insureds face to face when they walked into the office.
• Processed MVR and CLUE report requests by agents.
• Back up front desk receptionist.
• Licensed in Nebraska and Iowa P & C.

Farm Marketing Assistant                    04/2001 to 10/2007

• Assistant farm underwriter and customer service position.
• Examined new business farm applications for completeness and accuracy.
• Approved or rejected risks based on established underwriting criteria.
• Quoted and issued policies.
• Processed policy changes.
• Answered policy questions for agents and insureds.
• Maintained files and processed payments.
• Back up front desk receptionist.
• Licensed in Nebraska and Iowa P & C.
• Occasionally backed up computer tech answering user questions and performing computer back ups when needed.
• Kept computer tech informed about new computer virus and security threats and any software updates or solutions.

Sitel, Omaha,Nebraska.

Licensed Insurance Agent                   10/1999 to 11/2000

• Worked on American Horizon Insurance program.
• Sold auto insurance policies.
• Completed auto insurance quotes over the phone.
• Performed all the requirements necessary to complete auto insurance policies.
• Licensed in multiple states to sell Property and Casualty insurance.

• Worked on(AIG)American International Group Personal Benefits program.
• Sold auto, home owners, and umbrella insurance policies.
• Completed auto, home owners, umbrella insurance quotes over the phone.
• Performed all the requirements necessary to complete insurance policies.
• Performed all levels of customer service.
• Licensed in multiple states to sell Property and Casualty insurance.

Information Specialist (Programmer 1)   11/1995 to 6/1997

• Programmed in CULPRIT creating reports and files.
• Analyzed existing programs.
• Developed proficiency in the use of TSO/ISPF editor, MVS librarian ELIPS, MVS JCL, and other programming tools.
• Worked on the Year 2000 project.
• Participated in a rotating on call schedule.
• Wrote new and revised existing software.
• Prepared sample data and reviewed the results.
• Wrote, updated and maintained the detailed instructions that list in a logical order the steps that computers must execute.
• Tested and debugged new programs.

• Operated multiple microfilm cameras.
• Did filing and retrieval of electronic documents.
• Operated IMNET retrieval workstations.
• Answered telephones, maintained files, operated copiers, and other office machines.
• Took inventory of equipment and supplies.
• Answered questions on departmental services and functions.
• Received requests for service and initiated action to provide that service.
• Oversaw the operation of computer hardware systems and maintained those systems.
• Prepared printouts and loaded the equipment with paper as needed.
• Oversaw company archives and responded to information requests.
• Operated machinery that automatically develops and duplicates film.

Contact Information

313 Garden Street
Papillion,  Nebraska 68046-2334

References Available Upon Request. 

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