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Lynn A. Ewing ABA,ALHC,ACS
Employment Objective
Customer Service position within the insurance sector where my multiple years of progressive experience in the industry can add value to a customer focused team.
Qualifications
Ability to carry out programs under established policies. Have developed excellent problem solving and communications skills over the course of my experience as a Customer Service Representative, Trainer and Skills Coach.
Educational Background
Nebraska College of Business (NCB), Omaha,Ne.
Associate of Business Administration, 1994
Experience
Underwriting Insurance Processing Clerk 6/2008 to 1/2011.
- Analyzed, investigated and processed auto, home, mortgage and umbrella policy changes with quick turnaround for complete satisfaction to both insured and management.
- Correspond with licensed agents via email, fax and phone to resolve policy discrepancies.
- Made corrections to Auto and Home policies requested by both captive and independent agents.
- Handled Mortgage Changes forwarded by mortgage companies.
- Researched complications on
policies and worked with agents to find an agreeable solution.
Customer Care Representative 11/2007 to 1/2008.
- Resolved customer inquiries and complaints while keeping an eye on the bottom line to complete satisfaction of both customer and business.
- Communicated with several types of callers and satisfied their needs with agility and ability.
Central States Indemnity of Omaha
Inbound Teleservices Representative 12/1998 to 8/2007.
- Mediated between customers and organizations and recommended improvements.
- Handled complaints, interpreted and explained policies or procedures.
- Defined the nature and extent of a problem.
- Answered questions on departmental services and functions.
- Answered questions about the nature and cost of services.
- Handled difficult or irate callers.
- Executed notice of claims calls.
- Maintaned customer service related mail.
- Received existing claims calls.
- Special projects and letters as needed.
- Proficient in a fast paced environment.
Special Services Agent Two 12/1997 to 12/1998.
- Mediated between customers and organizations and recommended improvements.
- Handled complaints, interpreted and explained policies or procedures.
- Answered questions on departmental services and functions.
- Answered questions about the nature and cost of services.
- Handled difficult or irate callers.
- Executed notice of claims calls.
- Maintained customer service related mail.
Special Services Agent One 11/1996 to 12/1997.
- Reviewed terms of credit contract with customers.
- Mediated between customers and organizations and recommended improvements.
- Handled complaints, interpreted and explained policies or procedures.
- Defined the nature and extent of a problem.
- Answered questions on departmental services and functions.
- Entered address changes and credit extensions into computer credit files.
- Answered questions about the nature and cost of services.
- Learned about all company services to be sold.
Oriental Trading Company
Senior Customer Service Representative 8/1994 to 11/1996.
- Resolved customer complaints or interpersonal conflicts among staff.
- Trained new employees in organization and office skills.
- Helped supervisors improve interpersonal skills.
- Enhanced productivity and quality of work through training.
- Handled aspects of personnel, training and labor relations work.
- Improved morale and productivity.
- Answered questions on departmental services and functions.
- Handled and adjusted customer complaints.
Physicians Mutual Insurance Company
Forms Assembler 5/1992 to 8/1994.
- Prepared mailings, transcribed data and proofread copy.
- Entered data at a computer terminal.
- Filed information or typed reports, requests or bills.
Contact Information
E-mail Me.
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