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This page last updated on January 24, 2009
Lynn A. Ewing ABA, ALHC,ACS
Employment Objective
Customer Service position within the insurance sector where my multiple years of progressive experience in the industry can add value to a customer focused team.
Qualifications
Ability to carry out programs under established policies. Have developed excellent problem solving and communications skills over the course of my experience as a Customer Service Representative, Trainer and Skills Coach.
Educational Background
Nebraska College of Business (NCB), Omaha,Ne.
Associate of Business Administration, 1994
Experience
AAA Nebraska
Processing Clerk 06/2008 to Present.
Analyzed, investigated and processed auto, home, mortgage and umbrella policy changes with quick turnaround for complete satisfaction to both insured and management. Correspond with licensed agents via email, fax and phone to resolve policy discrepancies.
Omaha Steaks
Customer Care Representative 11/2007 to 1/2008.
Resolved customer inquiries and complaints while keeping an eye on the bottom line to complete satisfaction of both customer and business. Communicated with several types of callers and satisfied their needs with agility and ability.
Central States
Indemnity of Omaha
Inbound Teleservices Representative 12/1998 to 8/2007.
Mediated between customers and
organizations and recommended improvements. Handled complaints, interpreted and
explained policies or procedures. Defined the nature and extent of a
problem. Answered questions on departmental
services and functions. Answered questions about the nature
and cost of services. Handled difficult or irate callers. Executed notice of claims calls. Maintaned customer service related
mail. Received existing claims calls. Special projects and letters as
needed. Proficient in a fast paced
environment.
Special Services Agent Two 12/1997 to 12/1998.
Mediated between customers and
organizations and recommended improvements. Handled complaints, interpreted and
explained policies or procedures. Answered questions on departmental
services and functions. Answered questions about the nature
and cost of services. Handled difficult or irate callers. Executed notice of claims calls. Maintained customer service related
mail.
Special Services Agent One 11/1996 to 12/1997.
Reviewed terms of credit contract
with customers. Mediated between customers and
organizations and recommended improvements. Handled complaints, interpreted and
explained policies or procedures. Defined the nature and extent of a
problem. Answered questions on departmental
services and functions. Entered address changes and credit
extensions into computer credit files. Answered questions about the nature
and cost of services. Learned about all company services
to be sold.
Senior Customer Service Representative 8 /1994 to 11/1996.
Resolved customer complaints or
interpersonal conflicts among staff. Trained new employees in
organization and office skills. Helped supervisors improve
interpersonal skills. Enhanced productivity and quality
of work through training. Handled aspects of personnel,
training and labor relations work. Improved morale and productivity. Answered questions on departmental
services and functions. Handled and adjusted customer
complaints.
Physicians Mutual
Insurance Company
Forms Assembler 5/1992 to 8/1994.
Prepared mailings, transcribed data
and proofread copy. Entered data at a computer terminal. Filed information or typed reports,
requests or bills.
Contact Information
313 Garden Street
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