To Directed Electronics. 

  I bought one of your Valet 562T units and after 
it was installed, the alternator/charging system 
failed to function while in "Remote Start" mode.  
This left the car dead, with a dead battery, 
at 6AM on a morning when it was -3 degrees outside.
Taking it back to your DEALER, SoundTrac in Ft. Collins, CO.
They failed to be able to repair it, and said, 
"Sorry, we can't do anything for you, 
we hooked it up like the "instructions" said."
   I called YOU, hoping for some tech support and was told.
"Our techs will not talk to owners, only dealers".......
So I am going to have to let them have the car ANOTHER day, 
to rip this thing OUT of my car, and give me my money back.
You can bet that I will not be buying anything else 
FROM you, nor recommend your equipment to anyone I know, henceforth...
When a customer has a problem, you NEED to be willing to 
HELP with said problem. 
 
   "Our techs will not talk to customers"... indeed....

   What a useless shower of Bastards
you must be....

Baggins@Netcom.com